Confirm the DBS application (if they need a new one)
Identify
who is processing the DBS check, because that’s where status updates will come from. This might be:
- Your organisation (if you submit checks directly)
- An umbrella body
- A third-party provider handling checks on your behalf
This matters because the “status” sits with the submitting route—not with the individual’s certificate alone.
Ask for the application reference / tracking link (where available)
Once submitted, make sure you have the key details needed to track progress:
- Application reference number (or equivalent)
- Any tracking link or portal access details provided by the submitting route
- The submission date (useful for internal follow-up)
Tip: capture this early—most delays happen when nobody knows which reference belongs to which person.
Record what stage it’s at (use simple, consistent statuses)
Use a small set of standard statuses so everyone in your organisation means the same thing. For example:
- Not started
- Requested from applicant
- Submitted
- In progress
- Certificate issued
- Certificate seen/verified
- Action required (if anything needs follow-up)
Keeping this consistent across sites/teams is what turns “DBS check status” from guesswork into a reliable workflow.
Verify the certificate when it's uploaded to their profile
When the DBS certificate is issued, make sure there’s a clear step for:
- Confirming the certificate has been received
- Recording the issue date and level
- Recording the date seen/verified and who verified it
- Linking it to the correct role/workforce (where relevant)
This is the point where many organisations fall down—because the certificate exists, but there’s no clean record that it was actually checked.
Store proof and set reminders / review points
Finally, storing the evidence is easy with our platform, this is done automatically for you. Make it easy for the future by setting an alert, based on your organisations policy, of when to update their DBS
Tip: Making sure the record is accessible to the right admins in your admin team